If you missed it, we held our Set for Success webinar last week in partnership with Active Insight!

This webinar was all about creating a seamless journey for leisure centre users. In this webinar, Sarah Lobo from Quest and Jules Allen from Active Insight explore how to create a smooth, engaging, and valuable experience for leisure centre users from the moment they walk through the door.

The session covered key strategies to enhance customer journeys, from streamlined onboarding and user-friendly systems to exceptional customer service and operational best practices. Our focus is on ensuring every visitor feels their experience is worth every penny, increasing satisfaction, and long-term loyalty. Whether you’re looking to boost retention, improve the accessibility of your facility, or improve your processes, this session will provide practical insights to help your facility run more efficiently and keep members coming back.

In case you missed it or you’d like to refresh your memory…

Webinar slides: Set For Success 2025 Final

Webinar recording: