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Quality management procedures help to drive excellence.

Our Quality Management System (QMS) strategically supports organisations in the development and implementation of effective procedures in order to deliver a robust service to customers.

Why Right Directions’ Quality Management System?

Our Quality Management System saves time trying to write procedures and forms, as templates are available and updated whenever legislation and guidance is changed or when our team see best practices on-site.

Our procedures are all available on our Right Place platform – a one-stop online destination, available for all of our clients to access documents developed by our ‘Standards Team’, in the form of a resource hub for health and safety, quality, customer service, food, family activity centres, environment, HR, and general operations.

Right Directions has developed its own Client Quality Management System (QMS) which includes:

Business Management
Staffing
GDPR
Health and Safety
Operations – General
Operations – Fitness
Operations – Pool
Operations – Approved Training Centre
Operations – Swimming Lessons
Operations – Dry Activities
Operations – Family Activity Centres
Operations – Health Suites
Bar, Catering & Food Safety
Environmental Management
Finance
Community
Human Resources
Customer Journey
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Our procedures are bespoke and designed to be tailored to our clients needs.

We highlight updates and reviews within our procedures and on our summary of changes in documents available on the Right Place.

Each QMS section is bespoke to each organisation we work with, and procedures are written to achieve their aims and objectives accordingly, and are both ISO and Quest compliant.

Our QMS will…

  • Help you develop short and long-term strategies
  • Provide a clear framework to train and manage staff
  • Establish a positive culture with greater ownership throughout your organisation
  • Implement effective, streamlined management processes and systems, involving managers and staff from the outset
  • Set immediate and clear direction on continuing standards
  • Help prepare you for future development
  • Assist you on achieving ISO 14001, ISO 45001, ISO 9001 and Quest.

What our clients say

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