Customer Care Training
Exceptional customer care is at the heart of every successful leisure facility. Whether managing a gym, trampoline park, swimming pool, or community centre, the way staff interact with customers can define their experience and loyalty.
In a sector where competition is high and customer expectations are ever-growing, providing outstanding service is not just an advantage, it’s a necessity.
Course Overview
This 1-day training course is designed to equip leisure sector staff with the skills and confidence to handle all customer interactions positively and professionally. From delivering top-notch service to managing complaints effectively, this course will help enhance customer satisfaction, improve staff confidence, and elevate overall service standards.
If you have any questions, please contact us
Related Courses
At Right Directions, we provide a range of face-to-face courses that have been written by our own team of leisure industry professionals, which take into consideration the latest industry standards, regulatory requirements, and real-world challenges faced by leisure operators. Our courses are designed to be practical, engaging, and tailored to help your team improve safety, efficiency, and overall service quality.
We believe that delivering the correct training for team members is essential to ensure the delivery of services. All of our team who deliver training are Award in Education & Training (AET) qualified and registered with industry-recognised providers such as IOSH, CIMSPA and NUCO.