FEEDBACK
At Right Directions we really value your feedback – good and bad.
We believe it is vital for us to continually improve the service we are providing to our customers.
We gather feedback through sending out electronic links after work has been completed, undertaking annual client surveys and by contacting the customers and clients via the telephone.
Additionally, we welcome you to contact your client lead or support directly to submit any feedback or you can submit feedback directly to our Customer Service Manager on 01582 840 098 or at info@rightdirections.co.uk
Complaints
We take complaints very seriously and have a strict complaint procedure that we follow.
We promise to acknowledge all complaints within 24 hours and endeavour to resolve within 3 days.
If you wish to contact us to make a complaint please contact our Customer Service Manager on 01582 840 098 or at info@rightdirections.co.uk